Customer satisfaction is built into our program management methodology through our certified Quality Management System (QMS). The system has procedures to ensure that in delivering both products and services to our customers, our staff focuses on meeting the customer’s stated requirements in a manner that generates total customer satisfaction. Customer satisfaction is measured through Customer Success Surveys and Customer Satisfaction One-Question Surveys.
n2grate’s flat organization eliminates the many layers of bureaucracy found in larger organizations, enabling us to be more customer-focused so that we can respond quickly to our customer requirements.
To learn more about our company and our value added services, we encourage you to contact us via our web form or give us a call at 855.508.2476.